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Youth Hostel Reservations - Frequently Asked Questions

If you do not find the answer to your question on this page, you can contact customer support who will try to reply to your email within 24 hours.

• Booking
• Reservations

• BOOKING

How do I book online?
1. Enter your destination, dates, number of people, etc.
2. Choose the hostel you would like to book from the listing of available hostels.
3. You will now see the prices and room types available.
4. Choose your room type and the number of people in your party.
5. If the information is correct, click the "Click to Book" button.
6. You will now see a page displaying all the booking information.
7. If the information is correct, click the "Confirm" button.
8. The system will now request you to complete the Booking Form.
9. You need a valid credit card to make your booking. Visa, Visa Delta and Mastercard are the only credit cards accepted.
10. Click "Confirm" and wait for your booking confirmation.

How many people can I book for and for how long?
You can book for a maximum of 7 nights and for 10 people in any one booking unless otherwise specified on the hostel page.

What happens with the 10% deposit?
When you book, you will be charged a 10% deposit, plus a $2 booking fee, both non-refundable according to the booking terms and conditions. The remaining 90% is paid to the hostel upon your arrival.

What credit cards can I book with?
You can book using a Visa, Visa Delta or Mastercard.

If I don't have a credit card, can I still book?
Unfortunately not. A valid credit card number must be submitted in order for your booking to be secured. If you don't have a credit card but have been given permission to use a friend's or family member's card to book, that's ok.

Does the name on the credit card have to be the same as the name on the reservation?
No. The name on the credit card can be different from the name on the reservation.

Is my credit card safe?
Yes. All information is encrypted online and securely transferred directly to the hostel using services provided by VeriSign, a world leader in Internet security.

If I am getting a credit card error while I am booking or waiting for my confirmation, what can I do?
Bookings are secure and processed through WorldPay. If you are receiving an error, here are some potential reasons why:
1. There may be insufficient funds to cover the transaction being booked.
2. You may not have filled out all the information fields requested.

Can I book over the telephone or by email?
No. The hostel booking service is operated online only.

Do I need to be a member to use your site or to stay at one of your hostels?
No, you do not need to be a member of any youth hostel organization to stay at any of the hostels listed. You do need to book in advance and have your booking reference with you when checking in at the hostel.

Do I have to book in advance?
We always recommend that you book your accommodation and other services well in advance to avoid disappointment. Spaces can go very quickly, especially during the high season.

Can you check availability for me?
The online availability that you see is uploaded by each individual property. We have no control over the availability as it is the direct responsibility of the hostels. Our booking partner is an online company that provides the technology for hostels to sell their beds online. In order to check availability, you must do so yourself online. Enter the dates that you need and the number of people and you will see all the properties with availability for the dates of your query.

Can you give me directions and contact details of a hostel before I book?
Each hostel has its own unique page on the site, which provides the hostel description, location, and facilities. As we are providing an online booking service, we do not provide you with the telephone number or email address of a hostel until you have made your reservation. Once you have made your reservation, you will be able to view full contact details and directions to the property on your booking confirmation.

Can you send me a brochure?
- All the information we have about each property is displayed.
- Each hostel has its own page or section. All the information you need will be on these pages.
- At the top of the page, there are four photos uploaded by the hostel to give you an indicator as to what their property is like.
- The pictures of the rooms will not necessarily be the rooms that you will be staying in.
- The hostel will have a description of their property and the facilities they have.
- The information displayed here is uploaded by each hostel.
- It is up to each hostel to ensure that all the information here is correct. The hostel also uploads its own rates and availability.

I am an older traveler. Will I still be able to book one of the hostels online?
If a hostel has any age limits, it should specify this on its hostel page. All the information on the hostel's page is uploaded by the hostel itself and should be accurate and up-to-date. It is the responsibility of each hostel to ensure all the information is correct.

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• RESERVATIONS

I have not received my confirmation, what can I do?
- Once you click the "Confirm" button, it should only take up to 1 minute to receive confirmation of your booking on screen.
- You will then be sent a confirmation email with your booking details. It's important that you enter the correct email address
- when booking.
- Please note that due to the nature of the internet and individual email servers emails may sometimes not be received. If you
- require confirmation of your booking, please click here.

What happens if I want to cancel my booking?
- If you wish to cancel your booking, you must contact the hostel directly. Once the booking leaves our system, we have no more
- control over it. Contact details for the hostel are on the booking confirmation.
- In the event of a cancellation, the booking fee and deposit are non refundable. You must cancel at least 24 hours before your
- arrival. Failure to do so can result in your card being charged for the first night's stay.

What if I need to amend my reservation?
Please contact the hostel directly to see if they can amend your reservation. Contact details for the hostel are on the booking confirmation. You may need to cancel your reservation and rebook online. The booking fee and deposit are non refundable.

What happens if I don't show up and haven't contacted the hostel?
In the event of a no show, the hostel will charge your card for the first night's stay and cancel any remaining nights booked. The deposit and booking fee are non refundable.

I have just noticed on my confirmation that my book in day is the same as my leaving day, how can this be?
If you make a booking for 1 day only, the date on your booking will be the day of your arrival only. The confirmation only shows the dates reserved and not the checkout date.

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